Policies

RESERVATION POLICY : To book a Tour and/or Package, a 30% deposit is required. Such percentage will be based on total cost of Tour/Package. For Overnight Bookings, the 70% balance is due at Check Out which can be paid cash or with credit card. For Day Tours, the balance is charged Before the Tour.

  • Note that the term “MAYA GUIDE ADVENTURES”, is used for both Accommodation and Tours and includes the Company Maya Guide Adventures and Jungle Lodge as well as all agents, and all representatives working with the company.

  • The Forms authorizing the 30% deposit MUST be filled immediately or within 48 hours of being invoiced in order for a confirmation to be made.

CANCELLATION POLICIES

  • Any cancellation for accommodation and/or a particular tour must be received in writing.
  • Any cancellation for reservations or portions of a package made 30 days or more of check in /tour date, guest will get a Full Refund minus 3% processing fee.

  • For any cancellation (package or portion of such) made 29-15 days prior check in or tour date, a 50% will be refunded minus 3% processing fee.

  • For any cancellation of reservation for accommodation/tours or portion of such made 14 days or less prior to check in/tour date, and including “NO SHOWS”, NO REFUND will be made.
  • The company Maya Guide Adventures is NOT responsible for refunding any portion of itinerary that client/s decides not to use.

Kindly note that Maya Guide Adventures is NOT responsible for packages or portions of itinerary which might be cancelled due to Circumstances beyond one’s control such as, but not limited to, floods, hurricanes, storms, or any other natural occurrences. Whenever possible, we will substitute with another available tour.